Introduction
Dear subscribers and customers,
The CloudCell website (www.cloudcell.com.tr) belongs to CloudCell Telekomünikasyon A.Ş. The information security of customers who visit this address is important to CloudCell.
CloudCell Telekomünikasyon A.Ş. considers your security and wants to inform you about the Personal Data Protection Law, which protects fundamental rights and freedoms, principally the privacy of private life.
WHAT IS PERSONAL DATA AND WHICH LEGISLATION PROTECTS IT?
Under Personal Data Protection Law No. 6698 (KVKK), personal data means all information about an identified or identifiable natural person.
This information includes identity information such as name, surname, Turkish identity number, gender, place and date of birth, marital status, identity document copy, and photograph; contact information; special categories of personal data such as health data and association, foundation, or union membership; subscription information; and network, traffic, and location information. Traffic and connection data can include system connection and disconnection dates and times, call and message dates and times, call duration, source and destination points, device information, device location, usage data, and technical data required to provide services.
It also includes service and product usage information, such as preferences, habits, and other usage information; behavior information and cookies on websites and mobile applications created by CloudCell or with third parties to provide, enable, or promote services, including www.cloudcell.com.tr; device, network, application, location, and usage information that mobile applications can collect; and payment information.
We obtain your personal information only with your knowledge. CloudCell protects and will continue to protect personal information that we record with your knowledge.
To protect your information, do not share your passwords with any person.
Your personal data can be processed under Law No. 6698, Electronic Communications Law No. 5809, regulations of the Information and Communication Technologies Authority and the Personal Data Protection Authority, and other legislation. Under the applicable legislation, our company takes the necessary technical and administrative measures to prevent unlawful processing, prevent unlawful access, protect the data, and provide an appropriate security level.
PROCESSING OF PERSONAL DATA AND PURPOSES OF PROCESSING
Under KVKK and applicable legislation, CloudCell can process your personal data in accordance with the information below.
Our website can contain links to other websites that CloudCell does not operate. If you visit one of these websites, review its privacy and other policies. CloudCell Telekomünikasyon A.Ş. is not responsible for the policies and practices of other companies.
CloudCell can change its privacy policies. For this reason, regularly review this Privacy Policy and Personal Data Protection Notice.
Under Article 4 of KVKK:
- (1) Personal data can be processed only in accordance with the procedures and principles set out in this law and other laws.
- (2) These principles must apply to personal data processing:
- a) Process data lawfully and fairly.
- b) Keep data accurate and, when necessary, current.
- c) Process data for specified, explicit, and legitimate purposes.
- d) Keep processing relevant, limited, and proportionate to its purpose.
- e) Keep data for the period in applicable legislation or for the period necessary for its processing purpose.
Your personal data can be processed to request, install, provide, and maintain our services and products; end a subscription and complete later operations; prevent and detect interconnection problems, irregularities, misuse, and fraud; confirm identity information and documents; and keep your identity copy and other records required by legislation with your Subscription Agreement.
Data can also be processed to improve services and technology; analyze and develop products and business; provide customer service; complete requests and complaints; give information; measure customer satisfaction, trends, and loyalty; manage rewards, drawings, competitions, gifts, thanks, celebrations, reminders, and brand cooperation; give information about company developments; perform credit reviews and manage collection risk; prevent and detect malicious use; and record personal data when you request information about or buy services and products.
Other purposes can include employee training; compliance with obligations to regulators, supervisory bodies, and public authorities; audits; provision of location and similar data to authorities when the mobile version or application is used; contractual requirements and financial reconciliation for services provided with business partners or other third parties; preparation, presentation, and promotion of campaigns and offers based on use; electronic communication services; traffic management; service analysis; call center, marketing, information, strategy, planning, business development, service quality, financial reporting, complaint, and legal follow-up activities. Data can be kept in systems and archive centers for these purposes.
Our company uses measures in its systems and internet infrastructure that are appropriate to the type of information and operation. When you use our site, the applicable bank or card organization completes credit card operations and approvals online, independently of our company. Our company does not see or record information such as a credit card password.
Other internet users cannot see confidential credit card or bank card information or information entered on our site for subscriptions, service or product purchases, and information updates.
In accordance with law, CloudCell Telekomünikasyon A.Ş. and its group companies can use SMS, instant notification, automatic calls, computers, telephones, email, fax, Bluetooth or other wireless networks when enabled, and other electronic communication tools for subscription information and operations and for the promotion, advertising, communication, sale, and marketing of products and services. We can send subscribers commercial electronic messages.
METHOD AND LEGAL BASIS FOR COLLECTING PERSONAL DATA
We collect personal data verbally, in writing, or electronically through methods such as mobile applications, email, SMS, and calls. Collection supports electronic communication services, all services provided by our company, the purposes above, and the proper performance of our obligations. Personal data cannot be processed without your explicit consent. However, Articles 5 and 6 of KVKK and other legislation permit processing without explicit consent for the purposes in this text when one of these legal bases applies:
- Local or foreign law that applies to CloudCell requires it.
- Processing is necessary to protect the life or physical integrity of you or another person when you cannot give consent because of physical impossibility, or when the consent of the applicable person has no legal validity.
- Processing personal data of parties to a contract is necessary to form or perform that contract, including performance of contracts made with us to provide requested services and products.
- Processing is necessary for CloudCell to meet its legal obligations.
- You made your personal data public.
- Processing is necessary to establish, use, or protect a right.
- Processing is necessary for CloudCell's legitimate interests and does not damage your fundamental rights and freedoms.
TRANSFER OF PERSONAL DATA
Under applicable laws and other legislation, and for the purposes described, your personal data can be transferred to regulatory and supervisory bodies; public authorities legally authorized to request it; agents, guardians, and representatives whom you authorize; business partners, suppliers, and contractors; tax and similar advisers; persons, organizations, and auditors required for legal follow-up; and other advisers. For the purposes above, data can also be transferred in Turkey or abroad to business partners, third-party service providers, and authorized persons and organizations.
STORAGE AND SECURITY OF PERSONAL DATA
Personal data is stored while the purpose for which it was supplied remains valid. We can continue to process data after a service to identify your needs, give faster service, and meet later service requests. We comply with legal retention periods and longer periods that legislation requires for reporting or information to legal and public authorities. We use necessary security measures to prevent stored data from being lost, obtained by unauthorized persons, or used unlawfully.
YOUR RIGHTS FOR THE PROCESSING OF PERSONAL DATA
Under Article 11 of KVKK, you can apply to our company and ask the data controller to:
- a) State whether your personal data is processed.
- b) Give information about processing if your personal data is processed.
- c) State the purpose of processing and whether the data is used for that purpose.
- d) Identify third parties in Turkey or abroad to which personal data is transferred.
- e) Correct personal data that is incomplete or incorrect.
- f) Delete or destroy personal data under the conditions in Article 7.
- g) Tell third parties to which personal data was transferred about corrections, deletions, or destruction.
- h) Object to a result against you that occurs because processed data was analyzed only through automated systems.
- i) Request compensation for damage caused by unlawful processing of personal data.
You can contact our company at any time for information about the processing of your personal data. We will complete applications and requests within the maximum legal periods, or we can reject them with a stated legal reason. CloudCell gives high priority to personal data security in all its services. For questions and requests under Personal Data Protection Law No. 6698, send a written application by notary, registered letter with return receipt, or another permitted method to Tozkoparan Mah. Gen. Ali Rıza Gürcan Cad. No:29, Alparslan İş Merkezi A Blok Kat:3 D:7, Merter - Güngören / İstanbul.
CHANGES TO DATA PRIVACY PRINCIPLES
Except for rights that belong to third parties under our company's agreements, CloudCell Telekomünikasyon A.Ş. and its group companies own all intellectual, industrial, and property rights for website information and content and for its organization, revision, and use.
Our company reserves the right to make changes to these principles when it considers them necessary because of changes in legislation. When a change occurs, our website will publish the necessary notice. A change becomes effective when our company announces it on the website or through another suitable method. Visit our website regularly to learn about these changes.
